Effective Date: 29/0½5

At 7xEleven, we prioritize customer satisfaction and aim to make your shopping experience as enjoyable as possible. If you are not completely satisfied with your purchase, our Return Policy ensures a smooth process for returns and exchanges.

1. Eligibility for Returns

• Items must be returned within 3 days of delivery.
• Products must be unused, unwashed, and in their original condition with all tags, labels, and packaging intact.
• Sale or clearance items may not be eligible for return (please check the product description for details).

2. Non-Returnable Items

The following items are non-returnable:

• Items marked as "Final Sale."
• Underwear or intimate wear for hygiene reasons.
• Customized or personalized products.

3. Return Process

1. Initiate Return: Contact our customer support team at 7xeleven@admin.com or 01916595891 with your order details and reason for return.
2. Approval: Once approved, you will receive instructions on how to send the item back to us.
3. Return Shipping:
   • Customers are responsible for return shipping costs unless the item is defective or the wrong product was sent.
   • We recommend using a trackable shipping method to ensure safe delivery.

4. Refunds

• Refunds will be issued to the original payment method within 7-14 business days after the returned item is received and inspected.
• Shipping fees are non-refundable unless the return is due to our error (e.g., defective or incorrect item).

5. Exchanges

• If you wish to exchange an item, please specify the desired product or size when initiating the return.
• Exchanges are subject to availability. If the requested item is unavailable, we will process a refund.

6. Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• Contact us within 3 days of delivery with photos and details of the issue.
• We will cover the return shipping costs and provide a replacement or refund as needed.

7. Contact Us

If you have any questions about our Return Policy or need assistance, please reach out to us:

• Email: 7xeleven@admin.com
  Phone: 01916595891

Thank you for choosing 7xEleven. Your satisfaction is our priority, and we’re here to make things right!